Lunafibre Status - Incident history https://lunafibre.instatus.com Lunafibre Wed, 17 Jun 2026 14:00:00 +0000 Scheduled Maintenance: Hartland Lifestyle Estate Type: Maintenance Duration: 2 hours Affected Components: FibreGeeks Jun 17, 06:37:52 GMT+0 - Identified - Please be advised that Fibregeeks will be performing upgrades on their backup power as well as conducting maintenance on their core equipment on site. Jun 17, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 17, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>06:37:52</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that Fibregeeks will be performing upgrades on their backup power as well as conducting maintenance on their core equipment on site..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 17 Jun 2026 14:00:00 +0000 https://lunafibre.instatus.com/maintenance/cmqhp8p5300at2jp0oiz1g0y4 https://lunafibre.instatus.com/maintenance/cmqhp8p5300at2jp0oiz1g0y4 Fibre Outage - FibreGeeks Network Type: Incident Duration: 2 hours and 34 minutes Affected Components: FibreGeeks May 25, 08:58:59 GMT+0 - Monitoring - FibreGeeks implemented a fix and are currently monitoring the result. May 25, 10:00:00 GMT+0 - Resolved - This incident has been resolved. May 25, 07:26:12 GMT+0 - Investigating - FibreGeeks notified us of an outage affecting FibreGeeks. They are currently investigating the matter. May 25, 07:30:50 GMT+0 - Monitoring - FibreGeeks implemented a fix and is currently monitoring the result. May 25, 07:59:44 GMT+0 - Investigating - FibreGeeks are currently investigating this incident. Type: Incident

Duration: 2 hours and 34 minutes

Affected Components:

<p><small>May <var data-var='date'> 25</var>, <var data-var='time'>08:58:59</var> GMT+0</small><br><strong>Monitoring</strong> - FibreGeeks implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>07:26:12</var> GMT+0</small><br><strong>Investigating</strong> - FibreGeeks notified us of an outage affecting FibreGeeks. They are currently investigating the matter..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>07:30:50</var> GMT+0</small><br><strong>Monitoring</strong> - FibreGeeks implemented a fix and is currently monitoring the result..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>07:59:44</var> GMT+0</small><br><strong>Investigating</strong> - FibreGeeks are currently investigating this incident..</p> ]]> Mon, 25 May 2026 07:26:12 +0000 https://lunafibre.instatus.com/incident/cmpkvu7560040p7lskplwbes4 https://lunafibre.instatus.com/incident/cmpkvu7560040p7lskplwbes4 Fibre Outage - Hartland Lifestyle Estate Type: Incident Duration: 8 minutes Affected Components: FibreGeeks May 13, 13:04:05 GMT+0 - Investigating - FIbreGeeks notified us of an outage affecting Hartland Lifestyle Estate, they are currently investigating the matter. May 13, 13:12:33 GMT+0 - Resolved - Fibregeeks have confirmed that the power at the onsite server room had tripped, services have been restored. Type: Incident

Duration: 8 minutes

Affected Components:

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>13:04:05</var> GMT+0</small><br><strong>Investigating</strong> - FIbreGeeks notified us of an outage affecting Hartland Lifestyle Estate, they are currently investigating the matter..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>13:12:33</var> GMT+0</small><br><strong>Resolved</strong> - Fibregeeks have confirmed that the power at the onsite server room had tripped, services have been restored..</p> ]]> Wed, 13 May 2026 13:04:05 +0000 https://lunafibre.instatus.com/incident/cmp42ml7702khp0juxaejbxkc https://lunafibre.instatus.com/incident/cmp42ml7702khp0juxaejbxkc Openserve Network Outages Type: Incident Duration: 18 hours and 18 minutes Affected Components: Openserve May 12, 15:45:00 GMT+0 - Identified - Please note that [Openserve](https://openserve.co.za/?utm%5Fsource=chatgpt.com) has confirmed multiple network outages currently affecting parts of the Western Cape and Eastern Cape due to severe weather conditions. According to Openserve, adverse weather has caused failures impacting Openserve infrastructure, Eskom power systems, and certain municipal infrastructure. This has resulted in intermittent connectivity issues and outages for some customers on the Openserve network. The following areas have been identified as affected (please note that this list may not be exhaustive): **Eastern Cape** * Kareedouw * Joubertina * Humansdorp * Hankey * Kirkwood * Grahamstown * Port Alfred * Paterson * Alexandria * Elliot * Coffee Bay * Ngamakwe **Western Cape** * Uniondale * Eight Bells * Worcester * Wolseley * Ceres * Piketberg * Villiersdorp * Matjiesfontein * Gouda * Saron * Montagu * Struisbaai * Suurbraak * Citrusdal * De Doorns * Caledon * Gordons Bay * Somerset West * Heidelberg * Stillbaai * Stellenbosch * Wilderness Openserve technicians are actively working to restore affected services as quickly and safely as possible. Restoration times may vary depending on weather conditions and the accessibility of affected infrastructure sites. LunaFibre is monitoring the situation closely and will continue to provide updates where available. We sincerely apologise for the inconvenience and appreciate your patience and understanding during this time. May 13, 10:03:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 18 hours and 18 minutes

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>15:45:00</var> GMT+0</small><br><strong>Identified</strong> - Please note that [Openserve](https://openserve.co.za/?utm%5Fsource=chatgpt.com) has confirmed multiple network outages currently affecting parts of the Western Cape and Eastern Cape due to severe weather conditions. According to Openserve, adverse weather has caused failures impacting Openserve infrastructure, Eskom power systems, and certain municipal infrastructure. This has resulted in intermittent connectivity issues and outages for some customers on the Openserve network. The following areas have been identified as affected (please note that this list may not be exhaustive): **Eastern Cape** * Kareedouw * Joubertina * Humansdorp * Hankey * Kirkwood * Grahamstown * Port Alfred * Paterson * Alexandria * Elliot * Coffee Bay * Ngamakwe **Western Cape** * Uniondale * Eight Bells * Worcester * Wolseley * Ceres * Piketberg * Villiersdorp * Matjiesfontein * Gouda * Saron * Montagu * Struisbaai * Suurbraak * Citrusdal * De Doorns * Caledon * Gordons Bay * Somerset West * Heidelberg * Stillbaai * Stellenbosch * Wilderness Openserve technicians are actively working to restore affected services as quickly and safely as possible. Restoration times may vary depending on weather conditions and the accessibility of affected infrastructure sites. LunaFibre is monitoring the situation closely and will continue to provide updates where available. We sincerely apologise for the inconvenience and appreciate your patience and understanding during this time..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>10:03:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 12 May 2026 15:45:00 +0000 https://lunafibre.instatus.com/incident/cmp311msm03zwqgudkk069o68 https://lunafibre.instatus.com/incident/cmp311msm03zwqgudkk069o68 Widespread Network Outage Type: Incident Duration: 1 hour and 36 minutes Affected Components: Lightstruck, DFA, Frogfoot, Cybersmart, ThinkSpeed, Openserve, FibreGeeks May 8, 05:49:06 GMT+0 - Investigating - We are currently experiencing a widespread network outage, our technicians are currently investigating the issue, further updates to follow as soon as they become available. May 8, 06:41:42 GMT+0 - Identified - Our technicians have identified the issue, they are currently prepping for the repairs. No ETA as of yet, further updates to follow. May 8, 07:25:28 GMT+0 - Resolved - Our technicians have located the fault and implemented repairs. All services operational. Type: Incident

Duration: 1 hour and 36 minutes

Affected Components: , , , , , ,

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>05:49:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a widespread network outage, our technicians are currently investigating the issue, further updates to follow as soon as they become available..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>06:41:42</var> GMT+0</small><br><strong>Identified</strong> - Our technicians have identified the issue, they are currently prepping for the repairs. No ETA as of yet, further updates to follow..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>07:25:28</var> GMT+0</small><br><strong>Resolved</strong> - Our technicians have located the fault and implemented repairs. All services operational..</p> ]]> Fri, 8 May 2026 05:49:06 +0000 https://lunafibre.instatus.com/incident/cmowhvxhg02yrsas2zo210b36 https://lunafibre.instatus.com/incident/cmowhvxhg02yrsas2zo210b36 Network Outage - Bergenzicht, Paarl Type: Incident Duration: 15 minutes Affected Components: Lightstruck Nov 20, 08:03:18 GMT+0 - Identified - We are currently experiencing an outage affecting the **Bergenzicht–Teraco backhaul route**. The Fibre Network Operator (FNO) has confirmed that **their upstream provider** is performing **scheduled maintenance** at the Paarl Node today, **20 November 2025**, between **07:00 and 15:00**. Importantly, **neither LunaFibre nor the FNO received any prior notification** of this maintenance. The FNO shared the following update from their upstream provider: > “We are currently performing scheduled maintenance at our Paarl Node today 20/11/2025 between 07:00 AM – 15:00 PM. During this time, intermittent to no connectivity can be expected.” We have escalated this matter with the FNO’s management and requested **priority restoration** for the affected backhaul link. The FNO has confirmed that the link is receiving priority attention and will provide an **ETR** shortly. Updates will be posted here as soon as more information becomes available. Thank you for your patience and understanding. Nov 20, 08:18:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>08:03:18</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing an outage affecting the **Bergenzicht–Teraco backhaul route**. The Fibre Network Operator (FNO) has confirmed that **their upstream provider** is performing **scheduled maintenance** at the Paarl Node today, **20 November 2025**, between **07:00 and 15:00**. Importantly, **neither LunaFibre nor the FNO received any prior notification** of this maintenance. The FNO shared the following update from their upstream provider: > “We are currently performing scheduled maintenance at our Paarl Node today 20/11/2025 between 07:00 AM – 15:00 PM. During this time, intermittent to no connectivity can be expected.” We have escalated this matter with the FNO’s management and requested **priority restoration** for the affected backhaul link. The FNO has confirmed that the link is receiving priority attention and will provide an **ETR** shortly. Updates will be posted here as soon as more information becomes available. Thank you for your patience and understanding..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>08:18:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 20 Nov 2025 08:03:18 +0000 https://lunafibre.instatus.com/incident/cmi759k2x00iinlu3tqobgzqz https://lunafibre.instatus.com/incident/cmi759k2x00iinlu3tqobgzqz Scheduled Routine Maintenance - Pioneer Place Type: Maintenance Duration: 5 hours Affected Components: FibreGeeks Oct 31, 08:00:00 GMT+0 - Identified - Routine network maintenance scheduled by Fibregeeks to enhance performance and retain network reliability. Oct 31, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 31, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Routine network maintenance scheduled by Fibregeeks to enhance performance and retain network reliability..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 31 Oct 2025 08:00:00 +0000 https://lunafibre.instatus.com/maintenance/cmh4ob38p01em8kdhrg07ei6o https://lunafibre.instatus.com/maintenance/cmh4ob38p01em8kdhrg07ei6o Scheduled Maintenance - Brackenfell Node Type: Maintenance Duration: 30 minutes Affected Components: FibreGeeks Oct 29, 11:00:00 GMT+0 - Identified - Scheduled network maintenance being performed by Fibregeeks, this is to enhance network performance and reliability. Oct 29, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 29, 11:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled network maintenance being performed by Fibregeeks, this is to enhance network performance and reliability..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 29 Oct 2025 11:00:00 +0000 https://lunafibre.instatus.com/maintenance/cmh4o6bid014lfdr0nec32ozg https://lunafibre.instatus.com/maintenance/cmh4o6bid014lfdr0nec32ozg Scheduled Maintenance - Koelenhof Node Type: Maintenance Duration: 30 minutes Affected Components: FibreGeeks Sep 11, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 11, 14:30:01 GMT+0 - Identified - Maintenance is now in progress Sep 11, 14:30:00 GMT+0 - Identified - Fibregeeks scheduled maintenance to improve the stability and performance of the network in the area. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>14:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Identified</strong> - Fibregeeks scheduled maintenance to improve the stability and performance of the network in the area..</p> ]]> Thu, 11 Sep 2025 14:30:00 +0000 https://lunafibre.instatus.com/maintenance/cmff8xkqm00fb21o6cwk4vdoo https://lunafibre.instatus.com/maintenance/cmff8xkqm00fb21o6cwk4vdoo Backhaul Maintenance - Koelenhof Node Type: Maintenance Duration: 30 minutes Affected Components: FibreGeeks Aug 19, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 19, 05:30:00 GMT+0 - Identified - Fibregeeks's backhaul provider will be conducting scheduled maintenance on the core link to the area. The following sites will be affected: Nooitgedacht Village, Koelenbosch Country Estate, Devonvale Golf & Wine Estate, Devonbosch Lifestyle Estate Maintenance Schedule: 19 August 2025 : 07:30 - 08:00 Aug 19, 05:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Identified</strong> - Fibregeeks's backhaul provider will be conducting scheduled maintenance on the core link to the area. The following sites will be affected: Nooitgedacht Village, Koelenbosch Country Estate, Devonvale Golf & Wine Estate, Devonbosch Lifestyle Estate Maintenance Schedule: 19 August 2025 : 07:30 - 08:00.</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>05:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 19 Aug 2025 05:30:00 +0000 https://lunafibre.instatus.com/maintenance/cmebg8up600ncuc51v68sydf8 https://lunafibre.instatus.com/maintenance/cmebg8up600ncuc51v68sydf8 Upstream Provider Maintenance Type: Maintenance Duration: 4 hours Affected Components: Frogfoot, Lightstruck, FibreGeeks, ThinkSpeed, Openserve, Cybersmart, DFA Aug 12, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 12, 20:00:00 GMT+0 - Identified - Please be advised that our upstream provider will be conducting maintenance on their core network to better the overall network experience. Maintenance Schedule: Start Date: 12/08/2025 - 22:00 End Date: 13/08/2025 - 02:00 Aug 13, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , ,

<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that our upstream provider will be conducting maintenance on their core network to better the overall network experience. Maintenance Schedule: Start Date: 12/08/2025 - 22:00 End Date: 13/08/2025 - 02:00.</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 12 Aug 2025 20:00:00 +0000 https://lunafibre.instatus.com/maintenance/cme6pwsha001kl06kv2vpfl2k https://lunafibre.instatus.com/maintenance/cme6pwsha001kl06kv2vpfl2k La Rez - Network Outage Type: Incident Duration: 16 hours and 42 minutes Affected Components: FibreGeeks Aug 7, 15:51:51 GMT+0 - Investigating - Our technicians are currently investigating the issue, more updates to follow as they become available. Aug 7, 16:18:23 GMT+0 - Identified - We have been advised by our backhaul provider that they have identified a fault at their Stellenbosch node. They have dispatched teams to repair. Further updates and ETA to be shared once they become available. Aug 7, 17:08:38 GMT+0 - Identified - Our backhaul provider has located a fault; however, due to safety concerns, repairs can only commence in the morning. We will provide an update as soon as we hear anything from them. We cannot say how long the connection will take to restore, so please make alternative arrangements for tomorrow. We apologise for any inconvenience caused. Aug 8, 08:34:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 hours and 42 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>15:51:51</var> GMT+0</small><br><strong>Investigating</strong> - Our technicians are currently investigating the issue, more updates to follow as they become available..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>16:18:23</var> GMT+0</small><br><strong>Identified</strong> - We have been advised by our backhaul provider that they have identified a fault at their Stellenbosch node. They have dispatched teams to repair. Further updates and ETA to be shared once they become available..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:08:38</var> GMT+0</small><br><strong>Identified</strong> - Our backhaul provider has located a fault; however, due to safety concerns, repairs can only commence in the morning. We will provide an update as soon as we hear anything from them. We cannot say how long the connection will take to restore, so please make alternative arrangements for tomorrow. We apologise for any inconvenience caused..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>08:34:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 7 Aug 2025 15:51:51 +0000 https://lunafibre.instatus.com/incident/cme1krmyn020l4n6ehk8fnr8w https://lunafibre.instatus.com/incident/cme1krmyn020l4n6ehk8fnr8w Widespread Network Outage Type: Incident Duration: 31 minutes Affected Components: Openserve, ThinkSpeed, FibreGeeks Aug 1, 17:45:31 GMT+0 - Investigating - We are currently experiencing a widespread network outage, our technicians are currently investigating the issue, further updates to follow as soon as they become available. Aug 1, 18:16:27 GMT+0 - Resolved - The fault has been identified and resolved by our technical team. Type: Incident

Duration: 31 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>17:45:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a widespread network outage, our technicians are currently investigating the issue, further updates to follow as soon as they become available..</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>18:16:27</var> GMT+0</small><br><strong>Resolved</strong> - The fault has been identified and resolved by our technical team..</p> ]]> Fri, 1 Aug 2025 17:45:31 +0000 https://lunafibre.instatus.com/incident/cmdt46qyg00cutg52l86gsl20 https://lunafibre.instatus.com/incident/cmdt46qyg00cutg52l86gsl20 Century City - Service Outage Type: Incident Affected Components: ThinkSpeed Jul 23, 09:39:00 GMT+0 - Resolved - This incident has been resolved. Jul 23, 09:39:00 GMT+0 - Investigating - Thinkspeed is currently investigating this incident. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>09:39:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>09:39:00</var> GMT+0</small><br><strong>Investigating</strong> - Thinkspeed is currently investigating this incident..</p> ]]> Wed, 23 Jul 2025 09:39:00 +0000 https://lunafibre.instatus.com/incident/cmdfsn1o500qo1r4dwdoap36b https://lunafibre.instatus.com/incident/cmdfsn1o500qo1r4dwdoap36b Tweespruit Estate - Network Outage Type: Incident Duration: 44 minutes Affected Components: FibreGeeks Jul 20, 13:39:18 GMT+0 - Resolved - This incident has been resolved. Jul 20, 12:55:00 GMT+0 - Investigating - Please note that we are experiencing connectivity issues at Tweespruit Estate. FibreGeeks are currently investigating. Type: Incident

Duration: 44 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>13:39:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>12:55:00</var> GMT+0</small><br><strong>Investigating</strong> - Please note that we are experiencing connectivity issues at Tweespruit Estate. FibreGeeks are currently investigating..</p> ]]> Sun, 20 Jul 2025 12:55:00 +0000 https://lunafibre.instatus.com/incident/cmdbpuo9c00jmq38tev1lslbl https://lunafibre.instatus.com/incident/cmdbpuo9c00jmq38tev1lslbl Scheduled Maintenance - La Rez, Stellenbosch Type: Maintenance Duration: 2 hours Affected Components: FibreGeeks Jul 20, 01:00:00 GMT+0 - Identified - Our backhaul provider will be performing scheduled maintenance to improve reliability as well as the performance of the current link. The maintenance has been scheduled for: Date: 20 July 2025 Time: 03:00 - 05:00 (2 hours) Jul 20, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 20, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our backhaul provider will be performing scheduled maintenance to improve reliability as well as the performance of the current link. The maintenance has been scheduled for: Date: 20 July 2025 Time: 03:00 - 05:00 (2 hours).</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 20 Jul 2025 01:00:00 +0000 https://lunafibre.instatus.com/maintenance/cmd2vg22q041rw2rqo5zg6iux https://lunafibre.instatus.com/maintenance/cmd2vg22q041rw2rqo5zg6iux Scheduled Maintenance: Stellenbosch Area Type: Maintenance Duration: 4 hours Affected Components: FibreGeeks May 15, 22:00:01 GMT+0 - Identified - Maintenance is now in progress May 16, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully May 15, 22:00:00 GMT+0 - Identified - Nooitgedacht Village - Village Walk: 16/05/2025 - 00:00 - 04:00 Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Nooitgedacht Village - Village Walk: 16/05/2025 - 00:00 - 04:00.</p> ]]> Thu, 15 May 2025 22:00:00 +0000 https://lunafibre.instatus.com/maintenance/cmac693ew000gqrjnk2uwv0sm https://lunafibre.instatus.com/maintenance/cmac693ew000gqrjnk2uwv0sm Scheduled Maintenance: Stellenbosch Area Type: Maintenance Duration: 2 hours Affected Components: FibreGeeks May 14, 22:00:00 GMT+0 - Identified - Nooitgedacht Village - Village Square, Village Terrace: 15/05/2025 - 00:00 - 02:00 May 15, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully May 14, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Nooitgedacht Village - Village Square, Village Terrace: 15/05/2025 - 00:00 - 02:00.</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 14 May 2025 22:00:00 +0000 https://lunafibre.instatus.com/maintenance/cmac688rs000codbl5tr8xk12 https://lunafibre.instatus.com/maintenance/cmac688rs000codbl5tr8xk12 Scheduled Maintenance: Stellenbosch Area Type: Maintenance Duration: 4 hours Affected Components: FibreGeeks May 13, 22:00:00 GMT+0 - Identified - Nooitgedacht Village - Village Corner, Village Close: 14/05/2025 - 00:00 to 04:00 May 13, 22:00:01 GMT+0 - Identified - Maintenance is now in progress May 14, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Nooitgedacht Village - Village Corner, Village Close: 14/05/2025 - 00:00 to 04:00.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 13 May 2025 22:00:00 +0000 https://lunafibre.instatus.com/maintenance/cmac67bzs000cqrjn1duj6k49 https://lunafibre.instatus.com/maintenance/cmac67bzs000cqrjn1duj6k49 Scheduled Maintenance: Stellenbosch Area Type: Maintenance Duration: 4 hours Affected Components: FibreGeeks May 12, 22:00:00 GMT+0 - Identified - Nooitgedacht Village, Koelenbosch, Devonvale, Devonbosch, Devonplace: 13/05/2025 - 00:00 to 04:00 May 12, 22:00:01 GMT+0 - Identified - Maintenance is now in progress May 13, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Nooitgedacht Village, Koelenbosch, Devonvale, Devonbosch, Devonplace: 13/05/2025 - 00:00 to 04:00.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 12 May 2025 22:00:00 +0000 https://lunafibre.instatus.com/maintenance/cmac65sxa000e13gd1z2rq9fr https://lunafibre.instatus.com/maintenance/cmac65sxa000e13gd1z2rq9fr Service Outage: Durbanville - La Recolte Retirement Village Type: Incident Duration: 24 minutes Affected Components: FibreGeeks May 10, 04:51:20 GMT+0 - Investigating - Fibregeeks are currently experiencing a service outage in the area, they are currently investigating the matter. Further updates to follow as they become available. May 10, 05:15:25 GMT+0 - Resolved - Fibregeeks have advised that the outage has been resolved. They will continue to monitor the link closely. Type: Incident

Duration: 24 minutes

Affected Components:

<p><small>May <var data-var='date'> 10</var>, <var data-var='time'>04:51:20</var> GMT+0</small><br><strong>Investigating</strong> - Fibregeeks are currently experiencing a service outage in the area, they are currently investigating the matter. Further updates to follow as they become available..</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>05:15:25</var> GMT+0</small><br><strong>Resolved</strong> - Fibregeeks have advised that the outage has been resolved. They will continue to monitor the link closely..</p> ]]> Sat, 10 May 2025 04:51:20 +0000 https://lunafibre.instatus.com/incident/cmahqzeh70018bi13ogiak3a9 https://lunafibre.instatus.com/incident/cmahqzeh70018bi13ogiak3a9 Service Outage: Durbanville Type: Incident Duration: 6 hours and 35 minutes Affected Components: FibreGeeks May 8, 13:29:30 GMT+0 - Resolved - This incident has been resolved. May 8, 06:54:49 GMT+0 - Investigating - Fibregeeks have informed us of an outage affecting the area, they are currently investigating the matter. Further updates to follow as they become available. May 8, 07:31:41 GMT+0 - Identified - Fibregeeks have advised that their backhaul provider has identified a break on the backhaul link supplying the area with a connection. Teams have been dispatched to the incident area to repair the broken backhaul link. No ETR has been provided as of yet. Further updates to follow as they become available. Type: Incident

Duration: 6 hours and 35 minutes

Affected Components:

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>13:29:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>06:54:49</var> GMT+0</small><br><strong>Investigating</strong> - Fibregeeks have informed us of an outage affecting the area, they are currently investigating the matter. Further updates to follow as they become available..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>07:31:41</var> GMT+0</small><br><strong>Identified</strong> - Fibregeeks have advised that their backhaul provider has identified a break on the backhaul link supplying the area with a connection. Teams have been dispatched to the incident area to repair the broken backhaul link. No ETR has been provided as of yet. Further updates to follow as they become available..</p> ]]> Thu, 8 May 2025 06:54:49 +0000 https://lunafibre.instatus.com/incident/cmaf0iipk004d26hu9e3f914d https://lunafibre.instatus.com/incident/cmaf0iipk004d26hu9e3f914d Service Outage (Degraded Performance): Glencrest, Glenwood and Eastglen Type: Incident Duration: 19 hours and 1 minute Affected Components: FibreGeeks May 7, 04:50:36 GMT+0 - Resolved - This incident has been resolved. May 6, 09:49:12 GMT+0 - Investigating - Fibregeeks are currently experiencing a service outage affecting Glencrest, Glenwood, and Eastglen; the site is running on a backup link, therefore, do expect degraded performance. They are currently investigating the issue as it seems to be backhaul related and will provide an update as soon as possible. May 6, 10:43:37 GMT+0 - Identified - Backhaul providers have dispatched technicians to investigate further. May 6, 16:29:19 GMT+0 - Identified - Fibregeeks have confirmed that their backhaul provider has informed them of a break on the link to the estate affecting majority of the area. We don't have an ETA for repair at the moment, however we do know that the extent of the damage is quite severe. We do apologize for any inconvenience caused and will provide an update as soon as possible May 6, 19:47:32 GMT+0 - Identified - Fibregeeks have advised that their backhaul provider is currently underway with repairs, an ETR of 06:00 (07/05/2025) has been provided. Further updates will be provided as they become available. Type: Incident

Duration: 19 hours and 1 minute

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>04:50:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>09:49:12</var> GMT+0</small><br><strong>Investigating</strong> - Fibregeeks are currently experiencing a service outage affecting Glencrest, Glenwood, and Eastglen; the site is running on a backup link, therefore, do expect degraded performance. They are currently investigating the issue as it seems to be backhaul related and will provide an update as soon as possible..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>10:43:37</var> GMT+0</small><br><strong>Identified</strong> - Backhaul providers have dispatched technicians to investigate further..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>16:29:19</var> GMT+0</small><br><strong>Identified</strong> - Fibregeeks have confirmed that their backhaul provider has informed them of a break on the link to the estate affecting majority of the area. We don't have an ETA for repair at the moment, however we do know that the extent of the damage is quite severe. We do apologize for any inconvenience caused and will provide an update as soon as possible.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>19:47:32</var> GMT+0</small><br><strong>Identified</strong> - Fibregeeks have advised that their backhaul provider is currently underway with repairs, an ETR of 06:00 (07/05/2025) has been provided. Further updates will be provided as they become available..</p> ]]> Tue, 6 May 2025 09:49:12 +0000 https://lunafibre.instatus.com/incident/cmacbv26v005c2aoej86gno99 https://lunafibre.instatus.com/incident/cmacbv26v005c2aoej86gno99 Service Outage: Durbanville - La Recolte Retirement Village Type: Incident Duration: 19 hours and 2 minutes Affected Components: FibreGeeks May 7, 04:50:23 GMT+0 - Resolved - This incident has been resolved. May 6, 09:47:57 GMT+0 - Investigating - Fibregeeks are currently experiencing an outage to the site, technicians are investigating as it seems to be related to an issue with the backhaul providers. Updates to follow. May 6, 10:43:20 GMT+0 - Identified - Backhaul providers have dispatched technicians to investigate further. May 6, 16:28:50 GMT+0 - Identified - Fibregeeks have confirmed that their backhaul provider has informed them of a break on the link to the estate affecting majority of the area. We don't have an ETA for repair at the moment, however we do know that the extent of the damage is quite severe. We do apologize for any inconvenience caused and will provide an update as soon as possible May 6, 19:47:04 GMT+0 - Identified - Fibregeeks have advised that their backhaul provider is currently underway with repairs, an ETR of 06:00 (07/05/2025) has been provided. Further updates will be provided as they become available. Type: Incident

Duration: 19 hours and 2 minutes

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>04:50:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>09:47:57</var> GMT+0</small><br><strong>Investigating</strong> - Fibregeeks are currently experiencing an outage to the site, technicians are investigating as it seems to be related to an issue with the backhaul providers. Updates to follow..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>10:43:20</var> GMT+0</small><br><strong>Identified</strong> - Backhaul providers have dispatched technicians to investigate further..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>16:28:50</var> GMT+0</small><br><strong>Identified</strong> - Fibregeeks have confirmed that their backhaul provider has informed them of a break on the link to the estate affecting majority of the area. We don't have an ETA for repair at the moment, however we do know that the extent of the damage is quite severe. We do apologize for any inconvenience caused and will provide an update as soon as possible.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>19:47:04</var> GMT+0</small><br><strong>Identified</strong> - Fibregeeks have advised that their backhaul provider is currently underway with repairs, an ETR of 06:00 (07/05/2025) has been provided. Further updates will be provided as they become available..</p> ]]> Tue, 6 May 2025 09:47:57 +0000 https://lunafibre.instatus.com/incident/cmacbtggk002slnhiixu6tgst https://lunafibre.instatus.com/incident/cmacbtggk002slnhiixu6tgst FibreGeeks - Parklands Network Maintenance Type: Maintenance Duration: 1 hour Affected Components: FibreGeeks Apr 9, 20:00:00 GMT+0 - Identified - FibreGeeks - Our teams have been scheduled to conduct routing network maintenance in the sandown area. Impact: Intermittent connectivity during this time Apr 9, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 9, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - FibreGeeks - Our teams have been scheduled to conduct routing network maintenance in the sandown area. Impact: Intermittent connectivity during this time.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 9 Apr 2025 20:00:00 +0000 https://lunafibre.instatus.com/maintenance/cm8wwuipn002n5oyxnulrxbte https://lunafibre.instatus.com/maintenance/cm8wwuipn002n5oyxnulrxbte