We are currently experiencing an outage affecting the Bergenzicht–Teraco backhaul route. The Fibre Network Operator (FNO) has confirmed that their upstream provider is performing scheduled maintenance at the Paarl Node today, 20 November 2025, between 07:00 and 15:00.
Importantly, neither LunaFibre nor the FNO received any prior notification of this maintenance.
The FNO shared the following update from their upstream provider:
“We are currently performing scheduled maintenance at our Paarl Node today 20/11/2025 between 07:00 AM – 15:00 PM. During this time, intermittent to no connectivity can be expected.”
We have escalated this matter with the FNO’s management and requested priority restoration for the affected backhaul link. The FNO has confirmed that the link is receiving priority attention and will provide an ETR shortly.
Updates will be posted here as soon as more information becomes available.
Thank you for your patience and understanding.
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